Entrepreneur, Speaker, bestselling author, and founder of The Guinea Group of Companies. For over 15 years, Anton has helped leaders move their teams to become psychologically safe, physically safe and overall better versions of themselves.
We were approached to help the service department team deliver an enhanced guest experience, with a specific goal of improving On Time Delivery.
Working with the leaders and the service team, The Guinea Group tailored a number of engagement sessions geared towards optimising team dynamics, team integration and team outputs. As a result, we were successful at helping the dealership become amazing at the guest experience process, as proven in the 16% increase in On Time Delivery, the key driver of customer satisfaction.
Aestec Services engaged TGG to support them on their safety journey, and to ensure that as man hours increased, their incident rates decreased.
We collaboratively workshopped it with their team, and we were able to deliver both a Team Safety Charter, coupled with an 80% reduction in incident rates based on the results from previous years.
Gladstone Area Water Board
Working with our area Water Board, we have been part of their journey to thousands of days incident free.
We continue to support their leaders to engage with staff, and we support the staff to make safe workplace decisions, and to ‘be confident and comfortable’ to challenge the norms and find new ways of doing things.
Global Mining Giant
One of our clients needed support to reduce hand injuries on site. Hand injuries are common on industrial sites, and some of them can be very permanent …
TGG facilitated site wide workshops to engage team members in the hand safety process. Feedback from our on-site Safety Superintendent Contact: “We had a 59% reduction in hand injuries YTD when compared with 2018. A real good news story. Thanks for being a part of that!”